Leading Your One-Stop in a Flat World

As business practices have changed, your One-Stop system must adapt how it provides its services, too.

In a global economy, there is increased pressure on all organizations to:

  • Provide consistent, high-quality services based on common processes and standards.
  • Create horizontal collaborations of complementary services that are closely integrated and allow customers to get everything they need in one place.
  • Share information and resources to create value-add products and services for customers.
  • Create streamlined supply chains that provide more efficient and effective access to services.

Increasingly, both business and job seeker customers expect One-Stops to meet the same expectations that have been set for businesses. Can your One-Stop system meet this challenge?

One-Stop System Development

The Widing Group offers a wide array of services to help your One-Stop system adapt to the changes of the global economy.

One-Stop System Development and Evaluation
The Widing Group can help you create a more streamlined and responsive One-Stop service delivery system. We have identified over 220 key One-Stop functions and can help you ensure that these  functions are operating effectively  through:

  • Process mapping and evaluation of current One-Stop procedures and practices
  • Development of process improvement plans
  • Re-alignment of programs and services to create a continuum of service strategy for job seekers that is more responsive to business needs for quality workers.
  • Revised customer flow processes to support functional service delivery.
  • Re-alignment of staff roles and responsibilities to support functional delivery of services
  • Development of One-Stop Policy and Procedure Manuals and Accountability systems

Comprehensive Assessment and Career Planning to Address Skill Deficits

To effectively address job seeker skill deficits and meet employer needs for skilled, qualified workers, a One-Stop system must have a comprehensive system of assessment and career planning in place. The Widing Group can assist by providing:

  • Guidance in identifying the appropriate career assessment tools, including effective tools for identifying workplace literacy and occupational skill deficits.
  • Development of an effective career planning process that goes beyond job search and provides job seekers with the career management skills employers want them to have.
  • Development of career planning tools that work with a variety of customer populations.
  • Integration of assessment and career planning processes into One-Stop policies and procedures.
  • Development of workshop curricula and other group activities that can be used to integrate group career planning into Core and Intensive services and case management processes.

Program Design and Evaluation
The Widing Group can also assist you in developing and evaluating individual programs. We have particular expertise in working with WIA, TANF, Youth, and Literacy programs.

Here are a few projects in which our staff have been involved that will give you an idea of how we can help:

  • Working with a One-Stop system in New Jersey, we devised a 4-week combined training and work experience program for TANF customers that helped them develop a career and job search plan while also learning basic customer service skills.
  • For a One-Stop system in Texas we developed a series of Core Services workshops designed to more effectively identify customers in need of WIA Intensive Services and to better prepare them for job search, career planning and training options.
  • Members of our staff worked with several Job Corps Centers to devise a comprehensive 8-week career exploration and planning program for youth that better prepared students for enrollment in the trade and academic portions of their programs. For this project, we conducted the needs analysis, developed the curriculum and program components, trained staff and provided ongoing technical assistance during implementation.
  • We are currently in the process of working with one of our One-Stop customers to implement a Work Readiness credentialing process and range of workplace literacy services to ensure that all customers of the One-Stop have developed key literacy skills for long-term self-sufficiency.

To learn more about how we can help you create a dynamic and responsive One-Stop services system, read more here.