Under the Workforce Investment Act, the One-Stop system is the primary method for local delivery of workforce development services to businesses and job seekers. Developing and maintaining effective One-Stop services and ensuring that those services meet the needs of customers is a major task for local areas. For most One-Stops, this means creating an integrated system of services that goes beyond co-location or coordination between agencies and programs.
How Integrated is Your One-Stop System?
- Do all One-Stop partners share the same vision and goals for how the One-Stop system should function with customers?
- Do all One-Stop partners share the same standards for delivery of services? Can a customer expect to receive the same information and levels of service regardless of the Partner with whom he/she may be working?
- Have you looked at all services across all One-Stop programs and developed a customer flow process and policies and procedures that ensure consistency of services and a seamless connection for customers between services and Partners?
- Has an analysis of all paperwork and data entry requirements been conducted to ensure that customers do not have to provide information repeatedly and that their information is appropriately available for services?
- Do staff participate in common training sessions, receive common information and have common expectations for work performance?
How Well is Your
One-Stop System Doing?
- Have you taken a comprehensive look at how your One-Stop system operates using business-based tools such as process mapping?
- Does Your One-Stop system have an Operational Policy and Procedures Manual that clearly defines Workforce Board expectations for how One-Stop services will be provided to customers?
- Do you have effective strategies for tracking and managing customer data in your One-Stop system so that you can know who is using your Centers, what services they are receiving and how they are progressing toward their career goals?
- Do you have processes in place to continually evaluate both customer outcomes and customer processes? For example, do you know if customers who receive One-Stop services beyond Orientation find work more quickly than those who don’t?
- Are One-Stop staff well-trained, not just in policies and procedures for administering programs, but in the core competencies of assessment, career planning, job search, facilitation and coaching, etc.?
If
you answered no to one or more of these questions, you may be interested in our
One-Stop System Development and Evaluation Services.
How Effective Are
Your Workforce Programs, including WIA, WIA Youth and TANF?
- Do you have effective strategic and operational plans for operating your federal and state workforce funding streams so that they support the strategic goals and mission of your Workforce Board?
- Have you developed detailed policies and procedures for the operation of specific funding streams?
- Do you have customer flow processes in these programs that provide value-add services to customers, rather than focusing on “hoop jumping” and administrative requirements?
- Do you have the tools, forms and curricula you need to effectively implement your Workforce programs, including appropriate career assessment tools, customer career plans and self-directed tools and resources for customers?
- Do
you have tools and processes in place to effectively evaluate individual
program processes and performance, looking at both customer outcomes as well as
the quality of the program services that customers receive?
If
you answered no to one or more of these questions, you may be interested in our
One-Stop Program Development and Evaluation services.
